Refund Policy

Last updated: 4 June 2026

This is a general template; please have it reviewed by a qualified lawyer before relying on it as a formal legal document.

We want you to be confident buying from us. This policy explains when refunds apply.

Audit Call

Cancel at least 24 hours before your scheduled call for a full refund or free reschedule. No-shows or cancellations within 24 hours are non-refundable, but we'll try to reschedule once.

Growth Partner & Software subscriptions

Cancel anytime; cancellation stops the next renewal.
Cancel within 7 days of your first payment, before substantial work, for a full refund of that first payment.
After 7 days, the current period is non-refundable, but you keep access until it ends.

On-site Workshop

The deposit secures your date. Cancel more than 14 days before: refundable minus non-recoverable travel costs. Within 14 days: non-refundable, may apply to a reschedule once.

Custom projects

Custom work is quoted individually; refund terms are set out in the project agreement.

How to request a refund

Email lumoszou@gmail.com with your order details. Approved refunds return to your original payment method via Stripe, usually within 5–10 business days.

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